FAQ
What is the minimum order quantity (MOQ)?
Minimum order quantity (MOQ) is specific to each product. For example, the Multicolor Retractable Pen (SKU CyanRZ2361) starts at 200 pieces. Check the individual product page for its minimum and price breaks, then request a quote for your intended quantity.
How long does production take?
Standard production is listed as 5–10 business days after artwork approval, but the selected product and confirmed quote determine the schedule. Production time does not include shipping transit. Send your required arrival date and destination so the team can confirm the timeline; rush availability and charges are confirmed separately.
What logo imprint methods are available?
Available decoration methods include screen printing, full-color digital printing, embroidery, laser engraving, debossing and heat transfer. The suitable method depends on the selected product, material and artwork; every method is not available on every item. Check the product listing and confirm the imprint area and method with your quote.
Can I order a sample before placing a bulk order?
Yes. Blank samples are free; you pay shipping. Pre-production samples with your logo are available for a fee, with setup, production and shipping charges confirmed in the sample quote. Send the product URL and delivery destination to confirm availability and arrange a sample.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and transit times vary by destination. Provide your country and zip code for a shipping quote.
What does Cyan Promo LLC (PA) supply?
Cyan Promo LLC (PA) is a wholesale supplier of custom promotional products for distributors, corporate buyers and event planners. The catalog includes logo-ready pens, drinkware, bags, apparel, tech gifts and other giveaways. Use a product page or category page to select items, then request a quote.
Does the lowest advertised unit price apply at the minimum order quantity?
Not necessarily. The lowest advertised unit price may require a higher quantity tier. For example, the Multicolor Retractable Pen has separate price breaks for 200, 600, 3,000, 8,000 and 20,000 pieces. Compare the tier for your actual quantity and confirm the quote before ordering.
What information should I include in a quote request?
Send the product URL or SKU, quantity, logo or artwork requirements, delivery country and postal code, and required arrival date. Include any sample or packaging requests. This lets the team confirm pricing, decoration and delivery details for the same order specification.
What logo file should I send for promotional products?
Vector PDF, AI or EPS files with outlined fonts are preferred. Raster artwork should be high resolution at the final imprint size. Confirm the logo placement, dimensions and colors on the proof; production begins after the final proof is approved.
Is production lead time the same as delivery time?
No. Production covers making and decorating the goods. Shipping transit starts after production and carrier pickup. The total timeline also depends on artwork approval, shipping method and destination. Request an arrival estimate against your event date rather than treating production days as a delivery promise.
Is shipping included in every promotional product price?
Shipping inclusions depend on the individual product listing and confirmed quote. Some listings specify sea shipping to one U.S. location; this should not be assumed for every product, shipping method or destination. Confirm freight, any sample shipping, and applicable duties or taxes with your quote.